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Quick Find |
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| | Kirin Specials! |
| Art Books & Mooks |
| Plush, UFO Catcher |
| Bobbleheads |
| Alter |
| Bandai |
| Banpresto, Sega Prize |
| Beagle, Pres Japan |
| DC Direct-> |
| Diamond Select-> |
| Good Smile Company |
| Griffon Enterprises |
| Kaching Brands |
| Kaiyodo Revoltech-> |
| Kaiyodo, Bome |
| Kotobukiya-> |
| Max Factory, Figma |
| Megahouse |
| Neca, Mezco, McFarlane-> |
| Organic, GDH |
| Square Enix-> |
| Takara-> |
| Tokidoki, Toy2R |
| Toynami-> |
| Toys Works (Beat) |
| UART, Wani Books |
| Wave, Tora no Ana |
| Yamato |
| Other-> |
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| Shipping & Returns |
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All orders are shipped from California, USA (94560). We do not offer in-store pickups at this time.
We take special care when packing all orders. We use sturdy boxes and padding materials to protect your items.
We ship orders within 1-3 business days. We'll also send an email notification. If you do not receive any emails, try checking your spam folder. Feel free to contact us if you'd like to check the status of your order.
Free shipping!
We now offer free shipping to US with minimum purchase of $150. This offer is available to the 48 contiguous states (no PO Box address). We'll ship via Fedex Ground. All orders will include tracking and insurance.
We support our troops! Free shipping offer is also available for shipping to APO/FPO addresses. Simply select the free shipping option when you checkout. We'll ship your order via USPS Parcel Post and include free Delivery Confirmation and insurance.
The free shipping offer also applies to preorders. Combine in stock and preorder items and take advantage of free shipping! We'll reserve your in stock items up to 3 months. If the total value of your ready to ship items is $150, we'll ship them for free. Contact us to make shipping arrangements.
USA shipping
We ship via Fedex and USPS. For best value, we recommend shipping by Fedex. All orders shipped by Fedex includes tracking and insurance.
Fedex shipping service is available for the 48 contiguous states only (no PO box addresses). Our shopping cart currently only offers Fedex Ground shipping option. If you'd like to ship by other Fedex shipping services, contact us and we'd be happy to give you the shipping rates and delivery times.
USPS shipping service is available for shipping to all US addresses including PO Box, APO/FPO, and all US territories. We always include free Delivery Confirmation for tracking with all shipments, unless it's not available (eg. some APO, FPO address).
Please note that delivery times are estimates provided by the carrier. The delivery times are guidelines and not always guaranteed. If your order is taking longer than expected, please contact us and we'd be happy to check your package status for you.
International shipping
We ship via USPS only.
Please note that we are not responsible for customs duties. Each country has their own customs laws and policies. Please contact us if you have any requests to comply with customs policies. We'll do our best to help with any requirements.
Here's a quick guide to shipping services:
USPS Priority Mail International -- includes tracking and insurance*, usually delivered within 1-3 weeks, allow up to 4 weeks
USPS Express Mail International -- includes tracking and insurance, usually delivered within 1-2 weeks, guaranteed delivery to some countries
We recommend USPS Priority Mail International for best value.
NOTE:
~ We may require tracking and insurance when shipping to certain countries (ie. Italy). For these countries, we will only ship via USPS Priority Mail International or USPS Express Mail International. We will email you and invoice you for the remaining balance. You can cancel your order for a full refund if you do not wish to pay for the upgraded shipping rate.
~ In some cases, the shipping method you selected may not be available. This may be due to size and weight restrictions or USPS does not offer the service to certain countries or cities. We will contact you and let you know if there may be additional S&H fees required. You can cancel your order for a full refund if you do not wish to pay for the upgraded shipping rate.
Other Shipping
Sometimes items are out of stock or there's an error in the item description. When this happens, we will email you right away. In case we have to cancel your order, we'll give you a full refund.
Contact us if you need other arrangements for shipping your order (ie. faster shipping method, other carriers). We will try to accomodate any requests.
Please contact us if you have any questions regarding your order. We also welcome any comments or suggestions.
Returns and Refunds
Customer satisfaction is our priority! All orders are inspected for quality and proper packaging before we ship your order. We understand problems can still occur as a result of the manufacturer, shipping carrier, our mistake, or various other reasons. If you encounter any problems with your order, please contact us.
What do I need to know?
All sales are final. All items are sold as-is. We do not accept opened returns for refund. We replace defective items. You must contact us within 7 days of receiving your order. If item is damaged, please keep all packaging materials.
Products must be returned in their entirety (no partial cases) in the original condition and packaging, without missing parts, and with the invoice (either the original or a copy). For US orders, we cover the cost of shipping your replacement. For international orders, we may require Shipping & Handling fees to ship your replacement.
Most items we offer are collectibles and do sell out. If the same item is no longer available, we will give you a refund or store credit. We will refund you the item price and any taxes related to the returned item. Any shipping and handling fees will not be refunded. We may charge a restocking fee of 25%.
We will process your replacement or refund only after we receive your return.
You must have a Return Merchandise Authorization (RMA) number in order to return your item. Please contact us to get an RMA number. Returns cannot be processed without a valid RMA number. |
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![Halo Reach Series 1: Spartan Hazop Olive [Action Figure] by McFarlane](images/TY4/TYMC03252_khs.jpg "Halo Reach Series 1: Spartan Hazop Olive [Action Figure] by McFarlane")
