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Shipping & Returns
All orders are shipped from California, USA (94560). We do not offer in-store pickups at this time.

We take special care when packing all orders. We use sturdy boxes and padding materials to protect your items.

We ship orders within 1-3 business days. We'll also send an email notification with the tracking number. If you do not receive our email (ie. filtered as spam), you can also view the order status by going to "My Account". Please contact us if you have questions regarding the status of your order.

Free shipping!

We now offer free shipping to US with minimum purchase of $150. This offer is available to the 48 contiguous states (including PO Box) and APO/FPO military addresses. We'll ship via US Postal Service (USPS) or UPS Ground. All orders will include tracking and insurance.

The free shipping offer also applies to preorders. Combine in stock and preorder items and take advantage of free shipping! We'll reserve your in stock items up to 3 months. If the total value of your ready to ship items is $150, we'll ship them for free. Please note that if you combine in stock and preorder items, we assume you want them shipped together to take advantage of free shipping offer. You can have in stock items shipped separately. Additional Shipping & Handling (S&H) fees may apply. Contact us to make shipping arrangements.

USA shipping

We ship via UPS and US Postal Service (USPS). All packages shipped will have a tracking number unless not available (eg. some APO/FPO addresses).

UPS shipping service is available for the 48 contiguous states only (no PO box addresses). Our shopping cart currently only offers UPS Ground shipping option. If you'd like to ship by other UPS shipping services, contact us and we'd be happy to give you the shipping rates and delivery times.

US Postal Service (USPS) shipping service is available for shipping to all US addresses including PO Box, APO/FPO, and all US territories. We always include free Delivery Confirmation for tracking with all shipments, unless it's not available (eg. some APO, FPO address).

Please note that delivery times are estimates provided by the carrier. The delivery times are guidelines and not always guaranteed. If your order is taking longer than expected, please contact us and we'd be happy to check your package status for you.

International shipping

We ship via US Postal Service (USPS) only.

Please note that we are not responsible for customs duties. Each country has their own customs laws and policies. Please contact us if you have any requests to comply with customs policies. We'll do our best to help with any requirements.

We declare the full value for all international orders.

Here's a quick guide to shipping services:
  • USPS Priority Mail International -- includes tracking and insurance, usually delivered within 1-3 weeks, allow up to 4 weeks
  • USPS Express Mail International -- includes tracking and insurance, usually delivered within 1-2 weeks, guaranteed delivery to some countries

  • NOTE:
    ~ In some cases, the shipping method you selected may not be available. This may be due to size and weight restrictions or USPS does not offer the service to certain countries or cities. We will contact you and let you know if there may be additional S&H fees required. You can cancel your order for a full refund if you do not wish to pay for the upgraded shipping rate.

    Other Shipping

    Sometimes items are out of stock or there's an error in the item description. When this happens, we will email you right away. In case we have to cancel your order, we'll give you a full refund.

    Contact us if you need other arrangements for shipping your order (ie. faster shipping method, other carriers). We will try to accomodate any requests.

    Please contact us if you have any questions regarding your order. We also welcome any comments or suggestions.

    Condition of Item Packaging

    We do our best to pack items carefully using sturdy packaging and appropriate padding materials (eg. bubble wrap, padding paper). Our shipping team inspects all items to ensure they are in excellent condition. However, please note that we do not guarantee item packaging will be in perfect, mint condition. Item packaging may have imperfections such as, but not limited to, dents or creases. If package condition is important to you, please add a note in the order comments. We will do our best to pick the best condition item for you.

    Returns and Refunds

    Customer satisfaction is our priority! All orders are inspected for quality and proper packaging before we ship your order. We understand problems can still occur as a result of the manufacturer, shipping carrier, our mistake, or various other reasons. We are committed to customer service and will promptly respond to any customer complaints (within 5 business days Mon - Fri, not including holidays). Please contact us if you encounter any problems with your order.

    What do I need to know?
    All sales are final. All items are sold as-is. We do not accept opened returns for refund. We replace defective items. You must contact us within 7 days of receiving your order. If item is damaged, please keep all packaging materials.

    Products must be returned in their entirety (no partial cases) in the original condition and packaging, without missing parts, and with the invoice (either the original or a copy). For US orders, we cover the cost of shipping your replacement. For international orders, we may require Shipping & Handling fees to ship your replacement.

    Most items we offer are limited edition products and do sell out. If the same item is no longer available, we will give you a refund or store credit. We will refund you the item price and any taxes related to the returned item. Any shipping and handling fees will not be refunded. We may charge a restocking fee of 25%.

    Refunds are processed through the same method used to pay for the order. If it is no longer possible to process the refund through the same method of payment, refund will be given in the form of store credit. Refunds by Paypal will only be applied to the same email account used to pay for your order. If the Paypal email account is no valid, refund will be given in the form of store credit.

    We will process your replacement or refund only after we receive your return.

    You must have a Return Merchandise Authorization (RMA) number in order to return your item. Please contact us to get an RMA number. Returns cannot be processed without a valid RMA number.
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