Preorder Policy

Preorder Policy

A lot of our items are collectibles and are limited production runs. It is not uncommon for items to sell out before they are released. It is always a good idea to place your order early.

Preorder items can be added into your cart just like any regular in stock items. You can pay for preorder items when you checkout or when the item arrives. All orders are filled on a first come first served basis. Paid preorders are filled first and then followed by unpaid preorders.

Can I combine in stock and preorder items to get combined shipping (eg. free shipping)?

Yes! You can combine in stock and preorder items to take advantage of combined shipping. Please note that if you combine in stock and preorder items, we assume you want them shipped together. You can have in stock items shipped separately. Additional Shipping & Handling (S&H) fees may apply.

I prefer to pay in advance to get first priority.

Paid orders are filled first. Simply complete the checkout.

What if I'd like to pay when preorder item arrives in stock?

During Checkout, select "Check/Money Order" payment option. In the order notes section, specify the payment method you prefer. For example: "pay by Paypal" or "pay by Credit Card". We will send you an invoice when the item arrives.

Please note that if the total value of in stock items exceeds $100, or for certain products (eg. rare, in demand, limited quantity), we may require payment of in stock items in order to continue to reserve them for your order. We will place the in stock items on reserve, so you can combine and ship together with preorder items to save on shipping.

When do you charge my credit card?

Starting Nov 1, 2014, due to changes to credit card authorization policies, your credit card is charged when you place the order. Paid orders are filled first when preorder items arrive in stock. If you prefer to pay when your order arrives in stock, please view the previous section (above) on how to place your order.

For orders received before Nov 1, 2014, your credit card is charged when item arrives in stock. We do request authorization to charge your credit card at the time you complete checkout. The authorization is sometimes shown in your records. This will go away after a few days, since the authorization is not used.

When will my item arrive?

You can find the release date in the product details page (right below the price). Please keep in mind that release dates are provided by the manufacturer or distributor and may be changed by the manufacturer or distributor with no advance notice.

Can I make changes to my preorder?

Yes. You can make changes (ie. add, remove) to your preorder at any time.

If an item is not yet being processed for shipping, there are no fees to make changes to the order.

If an item is already being processed for shipping, we will attempt to make the changes requested. However, please note that the item may be anywhere in the shipping process (eg. picking, packaging, or shipped) or possibly picked up by the shipping courier (USPS, UPS), so we cannot guarantee we can make the changes requested. If we are able to make the changes requested, restocking fee of up to 20% may apply.

Are preorders guaranteed?

We have a 99% fill rate on preorders. The 1% are typically products that are cancelled by the manufacturer. Allocations may sometimes occur.

Shipping rates for preorder items are estimates and may change depending on the actual size and weight of the item. If the shipping rate is substantially different, we will notify you when the item arrives.

Please contact us if you have any questions or concerns regarding your order.
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